Frequent Ask Question
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We have found that 90% of the time, most of your questions can be answered by going through this list.

Q: Why is MesraHosting the cheapest hosting provider compared to other local competitors? Does it mean that your hosting services are poor?
No, cheap price does not mean poor services. Our prices is the cheapest around because we believe that we can give the same services that are given by overseas hosting provider and it does not have to be expensive. With 24 hr human support and since we are based in nearby Kuala Lumpur and our data centre at Cyberjaya, this is good value for money.

Q: I have just signed up online for your hosting plan. So, what next?
After we have received your order, we will send u an invoice within 10 minutes - 24 hours, We only create your hosting account and register your domain name after we receive your payment. The payment should be made within 5 days from the date you make an order. If your order with new domain registration, it will take about 12 - 24 hours (For .com/.net/.org) to become active.

Q: How do I register my own domain name (.com,.net.,org,.info,.biz)?
First, you need to verify that the domain name that you are looking for is available by. If the domain name is listed as available, then you may proceed to register the domain name by filling up the online form. Once we have received your payment, we will immediately proceed with your domain name registration.

Q: How do I register my own domain name ( .com.my )?
The .my domain name registration process is the same as above. However, in addition to that we will need you to fax us a copy of your Form 9 company registration as these are the requirements set forth by Mynic

Q: Can you register my domain name and create my hosting account first and I'll pay later?
Sorry, we are only able to create your hosting account immediately (On Request) but for domain registration we require your payment first.

Q: How do I pay?
We offer several methods of payment. You can pay by cheque, cash, postal order, money order, direct bank-in or thru online banking. All payments should be made out to Multi System Resources And Network Sdn. Bhd. and sent by post. For direct bank-in/online banking please use our CIMB Bank Account No: 12610000572053 and then fax us your slip to 605 - 7769011

Q: Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. MesraHosting.net very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availablility, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.

Q: Is there a trial period or money-back guarantee?
MesraHosting.net offers a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your MesraHosting.net service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund, is if you violate MesraHosting.net Terms of Service(TOS) & new domain registration. Violations of the TOS usually are due to spamming, hacking, and illegal content.

Q: Is my access 24 hours a day?
Yes. You will have access to your account 24 hours a day.

Q: What is CPanel?
CPanel is a fully-featured web-based control panel that allows you to manage your domain through a web interface. The idea is to transfer as much of the control and responsibility of managing your web site to you. You have the ability to manage all aspects of email, files, backup, FTP, CGI scripts, and web site statistics. Please click here for demo & documentation for CPanel.

Q: How do I upload my files to my website?
The easiest way to do so is by using an FTP client software like WsFTP, CuteFTP AceFTP and many more. These programs allow you to easily copy files from your local hardisk to your website.

Q: Where can I learn more about FTP?
We have compiled a list of popular sites where you can obtain more information on what FTP is and how to use FTP

• IPSwitch Support Site
• WS_FTP Interactive Transfer Tutorial
• FTP Planet
• CUTEFTP Manual

Q: How do I set up my email?
MesraHosting.net web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that comes with every MesraHosting.net web hosting package. This can be done by yourself, and without any assistance from the MesraHosting.net staff.

Q: How much assistance do you provide for my website?
MesraHosting.net will assist you with all support for services provided directly thru MesraHosting.net. MesraHosting.net will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. MesraHosting.net is not responsible for teaching you how to use another company's products. Example: MesraHosting.net will assist you with the settings for using MS Frontpage™, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. MesraHosting.net cannot even attempt to support all the thousands of software products on the market. MesraHosting.net will attempt to provide some tech support for the most popular programs our clients use. MesraHosting.net is not responsible for assisting with your own programs and cgi/php scripts. If you choose to install your own programs and cgi/php scripts on your site, you are responsible fully for installing them. MesraHosting.net will provide support for any program or cgi/php script that we provide pre-installed with your web hosting package. MesraHosting.net is not responsible for designing, nor developing, your website, including HTML and/or images. MesraHosting.net will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not the responsibility of MesraHosting.net

Q: What type of servers do you all use?
We only use high quality servers & branded hardware. Minimum our specification is:
INTEL Server Motherboard
Dual PIII and Dual Xeon Pentium CPU
2GB ECC RAM
Dual 80GB Hard Disk
Dual Ethernet Card

Q: How is my website monitored?
MesraHosting.net maintains internal and external monitoring systems for every hosting server. The servers are checked every 1 minutes via network monitoring software. MesraHosting.net monitors uptime as well as individual features and services running on each server. MesraHosting.net staff is notified via alarms, email, screen popups, and paging, if a problem occurs.

Q: How often do you backup our data and contents, daily/weekly or monthly?
We backup your data and contents on daily/weekly and monthly basis. To ensure your data is more secure with us, your last saved data is saved at a separate location so that it can be retrieved in case you lose you data. This backup is not included in your web space allocation and it is a free service provided by MesraHosting.net

Q: What if the hardware fails?
MesraHosting.net stocks replacement parts for all servers. MesraHosting.net is always building new servers for our shared hosting clients, as well as our dedicated server clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. MesraHosting.net repairs all failed hardware promptly, to minimize any downtime caused by such.

Q: How many sites are currently running on per server?
MesraHosting.net does not have a set quantity of domains running on each machine. We find that ten domains can utilize more resources than 200 others. MesraHosting.net monitors each server's performance levels and attempts to maintain a low server load average and high cpu availability. As needed, MesraHosting.net will upgrade the hardware, to increase server performance. Individual domains that become to much for the server to handle, and utilize too much server resources, are moved to servers set up specifically for such resource intensive accounts.

Q: What kind of network or lines are you all on?
We do not host our servers in regular office buildings because this is not the way web servers should be hosted in. Instead we're located in a data center at Cyberjaya with Redundant lines directly coming from 3 different providers to ensure optimum uptime and maximum performance!

Q: Where is the Data Center located ?
It is located in a state-of-the-art managed Datacenter facility in Cyberjaya with proper backups, HVAC, redundancy, security and 24x7 monitoring.

Q: Does MesraHosting.net allow adult, warez or other illicit sites or content?
Absolutely NO.

Q: Does MesraHosting.net allow Eggdrop, BNC, psyBNC, IRCD etc?
Absolutely NO.

Q: Do you support MS FrontPage Extensions?
Yes, you can add MS FrontPage Extensions free of charge once you sign up for an account.

Q: Do you offer 24/7 technical support?
Yes, we offer 24/7 technical support via phone/chat & email

Q: Can I access my domain name with and without the www?
Yes, you will be able to access your domain name with or without the www. Many Web hosting providers now provide this capability. For example, you can access your domain name by going to "www.yourdomain.com" or "yourdomain.com".

Q: What kind of Technical Support do you provide?
We will answer any questions and help fix any problems related to your Web hosting account. We will provide 24/7 support for all services and features that we offer. Sorry, but we do NOT provide technical support for software/scripting or services provided by third parties.

Q: What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if MesraHosting.net takes any action on your account.

Q: Ok, I'm convinced, how do I transfer my domain name to MesraHosting.net without experiencing any downtime?
To avoid downtime, please follow these procedures:

1) Sign up for a Web hosting account using our online order form. Once your account is setup, you will receive an e-mail from us with your FTP login information.

Next, upload all of your files to our Web server.

2) After you're done uploading your files, contact your domain name registrar and have your domain name pointed to our DNS numbers indicated below:

Primary Server Hostname: ns1.mesradns.net
Primary Server Netaddress: 202.71.109.7
Secondary Server Hostname: ns2.mesradns.net
Secondary Server Netaddress: 202.71.109.8

3) Now, be patient. It will take about 48-72 hours for your registrar to update their DNS (the amount of actual time varies by registrar). Once it's updated, your domain name will point to your new website that is hosted on MesraHosting.net servers automatically.

4) If you use e-mail associated with the domain name, we recommend you check mail at both locations (with your previous hosting company and on our mail server). Once you confirm that all e-mail settings and your website are properly pointed to MesraHosting.net, go ahead and cancel your account with your previous hosting company.

Cannot find the answers for your questions?
Feel free to contact us at info@mesrahosting.net. Our sales personnel will reply to you as soon as possible.

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